SHIPPING DELIVERY POLICY – Karachi Branded Collection

SHIPPING & DELIVERY POLICY

On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the checkout page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.

Local Deliveries

There are several delivery options available for customer, Within City & out of City

Within City – for all KARACHI orders and it takes approximately same day or 2 days after confirmation of your order.

Out of City – for overall in PAKISTAN except Karachi orders and it takes approximately 3 to 5 days after confirmation of your order.
Courier Services: LEOPARD, M&P & PAKISTAN POST

Once the order has been dispatched, Call or Message will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances

International Deliveries

For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status here.

TAXES, DUTIES & TARIFFS

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

MODE OF PAYMENTS

We accept payments via VISA/MASTER credit and debit cards, western union, ATM or inter-bank transfers.

ACCOUNT NO. FOR PAYMENTS

JAHANZAIB ASLAM MEEZAN BANK A/C # 01990105074781
SAIM KHAN JAZZ CASH 03042347707

ORDERING

1.1 Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest every time.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

1.2 How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

1.3 How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

1.4 I have problems adding items to my shopping cart

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

1.5 How do I pay for my orders?

We accept payments via all major credit and debit cards such as MasterCard, VISA, Western Union, ATM or inter-bank transfers. Even cash on delivery

1.6 Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

1.7 I have a discount code, how can I use it?

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

1.8 How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement call or message from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

SHIPPING & DELIVERY

2.1 When will my order be processed?

All orders will be processed within 2 working days, excluding weekends and public holidays. Time stated is based on Pakistan (GMT+5)

2.2 How long will it take for me to receive my order?

Within City – for all KARACHI orders and it takes approximately same day or 2 days after confirmation of your order.

2.3 How can I track my delivery?

Once the order has been dispatched, a confirmation call or message will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner.

2.4 What are the shipping charges like?

Charges are based on weight and volume of your parcel. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration

2.5 Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

2.6 There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please contact our Customer Care Team at oasisbrandcollection99@gmail.com and we will get back to you as soon as we can.

2.7 I’ve received a defective item, what should I do?

We apologize if you had received a defective item from us. Please contact our Customer Care Team at oasisbrandcollection99@gmail.com with a snapshot of the product and we will get back to you as soon as we can.

2.8 I’ve received an incorrect item, what should I do?

We apologize for sending you the wrong item. Please contact our Customer Care Team at oasisbrandcollection99@gmail.com and we will get back to you as soon as we can.

2.9 I’ve purchased the wrong size or color

We do not provide exchanges for size or color. We do however, accept returns for products purchased from us. You can refer to our Returns & Exchanges policy here and its procedures.

2.10 I have not received my parcel, what should I do?

Kindly drop an email to our Customer Care Team at oasisbrandcollection99@gmail.com if you have not received your parcel after 10 working days and we will assist you accordingly

2.11 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?

You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you may drop us an email at oasisbrandcollection99@gmail.com and we will assist you further.